Outsourced Admin & Managed Services for Cornerstone OnDemand | GroveDeck
Your week goes back to the work that needed you
Cornerstone is all we do. Your managers see who’s certified without asking, and finance gets a report it can trust. A Certified Cornerstone Expert owns your system, and our own tooling runs the daily work around the clock, so config, permissions, enrollments, and executive reporting stay handled before they reach you. Nothing reaches your live platform without a person approving that specific change.
The enrollments that actually land. The permissions that match who should have access. The silent batch failure, the one-user-one-browser bug, the quarterly release drift get caught by our monitoring and cleared before you ever see them. You’ll work with the same people every week, not a fresh ticket queue each time.
You keep the strategy and the relationships. We take the admin queue and the on-call load. Your team spends its time developing people instead of managing software.
What’s covered
Most of this is work your team would do if they had the hours or the Cornerstone depth. We have both: a Certified Cornerstone Expert with more than ten years on the platform.
- The work you never got to. The requests that have sat for months, the config debt, the reports nobody had time to build. We clear it. Outcomes, not hours.
- Executive reporting. Your CHRO sees completion rates, compliance gaps, and workforce readiness without waiting on a spreadsheet.
- Config and permissions. People land on the right training the first time, because permissions match who should have access. Audited, cleaned, documented, so it stops drifting.
- Enrollments and completions. New hires are enrolled before day one, and completions record correctly. Learning assignments reach the right people. We spot the misfires before they surface as tickets.
- Release testing. Your users keep working through every quarterly release. We test each one before it lands and clear what it breaks.
- The deep edge cases. The cert rule that fires wrong, the legacy course that won’t complete, the SSO hiccup for one org. Cornerstone is all we do, so the odd ones don’t stump us.
How the first 30 days go
Day one, our own tooling pulls your config and open tickets and we review your system against your org’s needs. Within ten business days a Certified Cornerstone Expert is in your system on the three things worth doing first. By week three the backlog is moving, and your people start noticing the requests that used to sit. From week four on it’s a steady monthly rhythm: monitoring, a priority review, release testing on schedule. You’ll work with the same expert every week, and each month the platform is measurably further along than the last. Nothing resets with turnover.
How we compare
| GroveDeck | Consultancy | One in-house hire | |
|---|---|---|---|
| Time to first work | Ten business days | Eight to twelve weeks to scope | Months to hire and ramp |
| Cornerstone depth | Cornerstone is all we do | Broad LMS coverage | Limited to one hire’s experience |
| Coverage | We keep watch around the clock | Service hours and ticket queues | One person’s hours, minus leave |
| Daily administration | We keep the work moving | Recurring project scope | Competes with every new request |
| When you need something | It gets done | It gets quoted | It joins the queue |
| How you pay | Flat monthly, not by the hour | Projects plus change orders | Salary plus benefits |
| Commitment | Month to month | Contract term | Ongoing employment |
| Who’s accountable | Our Certified Experts | Whoever owns the current scope | One person carrying the queue |
Common questions
How fast can you actually start?
Within ten business days of signing, after a five-business-day written assessment.
We already have an internal admin. Does that change things?
Often in a good way. We work alongside your admin: we take the on-call load, release testing, and executive reporting, so they can focus on the work that needs human judgment.
What does “outcomes, not hours” mean in practice?
We don’t bill by the ticket. A flat fee, month to month, and we own the result: the platform runs cleanly, reports are accurate, enrollments don’t fail silently.
Is there anything managed administration doesn’t cover?
Moving onto Cornerstone and building new course content are their own work (see Migrations and Content development). Everything in running your live system day to day is here: config, permissions, enrollments, reporting, release testing, and the backlog.
What if we’re mid-release or mid-audit when we start?
Good timing, usually. The auditor gets clean records sooner, not later. We begin by testing the current release and clearing what it broke, and we change nothing during the blackout windows you set. The audit gets easier from week one, not riskier.
What about Cornerstone’s AI features?
Part of running your system is knowing which ones are worth turning on. Skills intelligence is the most commonly useful, but only if your taxonomy is clean. Recommendation engines degrade fast on dirty completion data. We’d rather say “not yet” than let a feature quietly corrupt your skills data over six months. If your board is asking for an AI position, that’s part of the conversation too.
What we also do
Moving onto Cornerstone first? See Migrations. Need accessible courses built? See Content development.
Your week stops being Cornerstone’s help desk
We run the system. You lead the function. A Certified Cornerstone Expert in your system within ten business days, and the same people every week, so knowledge lives in the platform, not in one person’s head.
Our own tooling watches your system around the clock. Nothing reaches your live platform without a person approving that specific change. See how we work.
Send us your Cornerstone scopeA Certified Cornerstone Expert, not a sales rep. Earned month to month. No multi-year contract.